Shipping & delivery
Delivery, made clear.
Zelvani orders are sent using tracked delivery. The timeframe depends on whether the item is ready to dispatch from Ireland or supplied through international fulfilment. The relevant option is shown on the product page before you order.
View delivery options€4.95 standard tracked delivery.
Free standard tracked delivery over €99.
Tracking is emailed when each parcel is dispatched.
Items may arrive separately at no extra delivery charge.
Mixed orders and separate parcels
If your order contains both Ireland-stock and internationally fulfilled items, we may send the items in separate tracked parcels so the faster product is not unnecessarily delayed.
You will not be charged an additional delivery fee because Zelvani splits the order. Each parcel will receive its own tracking update where applicable.
Tracking your order
Tracking information is emailed when a parcel is dispatched. It can take up to 48 hours for the first carrier scan to appear after the tracking number is created.
If tracking has not changed for several business days, contact us with your order number and we will check the shipment.
Delays and missing parcels
Weather, carrier disruption, customs processing and peak periods can occasionally extend delivery estimates. If the latest stated estimate has passed, contact us so we can investigate.
Zelvani remains responsible for the order until you, or a person nominated by you, receives it. Where a parcel is confirmed lost or cannot be delivered, we will provide the appropriate resolution.
Delivery addresses
Check your name, Eircode, postcode and full address carefully before placing your order. Contact us immediately if you notice an error. We cannot guarantee an address change after processing or dispatch has started.
If a parcel is returned because the address supplied was incomplete or incorrect, additional postage may be required before it can be sent again.
UK and international delivery
UK or international delivery may be offered for selected products where an available delivery method appears at checkout. The price and estimated timeframe shown at checkout will apply to that order.
Orders delivered outside the European Union may be subject to local import VAT, customs duties or carrier handling charges unless checkout explicitly states that these charges are included. These charges are determined by the destination country and are the customer’s responsibility.
Quick answers
Delivery questions
How do I know where my product is being dispatched from?
Check the delivery label on the product page. It will state either “Ready to dispatch from Ireland” or “International fulfilment.”
Can products from one order arrive separately?
Yes. Products using different fulfilment routes may arrive in separate tracked parcels. You will not be charged an extra delivery fee because we split the order.
Which products should I choose for an urgent gift?
Choose a product labelled “Ready to dispatch from Ireland.” Do not rely on an estimated delivery window for a fixed event unless we have confirmed the required date in writing.
Why is my tracking number not updating?
The first carrier scan can take up to 48 hours after dispatch. Contact us if there has been no movement for several business days.
Can I change my delivery address?
Contact us immediately. We will try to help, but an address cannot always be changed once processing or dispatch has started.
Need delivery help?
Contact Zelvani
Email us with your full name and order number. We aim to reply within two business days.
contact@zelvani.com
Last updated: 8 August 2026