Questions, answered.

Standard tracked delivery within Ireland is €4.95. Standard tracked delivery is free when the order value is over €99. The delivery charge is shown before payment.

Ready to dispatch from Ireland: dispatch in 1–2 business days, followed by delivery usually within 1–3 business days.

International fulfilment: dispatch in 2–4 business days, followed by delivery usually within 7–12 business days—approximately 9–16 business days in total.

Dispatch and delivery are separate. Business days exclude Saturdays, Sundays and Irish public holidays. These are estimates rather than guaranteed arrival dates.

Check the delivery information on the product page. It should state either “Ready to dispatch from Ireland” or “International fulfilment”. If no route is shown, email us before ordering and we will confirm it.

Yes. If an order contains Ireland-stock and internationally fulfilled items, we may send separate tracked parcels so the faster item is not delayed. You will not be charged an additional delivery fee because Zelvani splits the order.

Tracking is emailed when each parcel is dispatched. It can take up to 48 hours for the first carrier scan to appear after a tracking number is created. Check your spam or junk folder if the dispatch email is not visible.

If tracking has not moved for several business days, or the latest stated estimate has passed, email contact@zelvani.com with your order number. We will check the shipment. Zelvani remains responsible for the order until you, or someone nominated by you, receives it.

UK or international delivery is available only for selected products and destinations where a delivery option appears at checkout. The checkout price and timeframe apply. Orders delivered outside the European Union may attract local import VAT, customs duties or carrier charges unless checkout states that these are included.

For most online purchases, tell us in writing within 14 days of receiving the item if you wish to cancel. You then have a further 14 days to send it back. You do not need to give a reason for an ordinary change-of-mind cancellation.

Email contact@zelvani.com with your full name, order number and the item you wish to return. Wait for the correct return address and packing instructions before posting the item. Keep your proof of postage until the return is complete.

Contact us first. We provide the correct return address with your instructions. Do not send a return to an address found on a parcel label or online because it may not be the correct processing location.

You pay the direct return-postage cost for a change-of-mind return. Zelvani covers the appropriate return cost where a valid claim concerns an item that is faulty, damaged on arrival, incorrect or not as described.

Earrings may be returned within the applicable return period when they are unworn, unused and in their original condition. For hygiene and safety, do not wear earrings through a piercing if you may return them. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Email us as soon as possible with your order number and a description of the problem. Clear photographs can help us resolve it faster, but requesting photographs does not remove your statutory rights. The appropriate remedy depends on the circumstances and may include repair, replacement, price reduction or refund.

Eligible refunds are issued to the original payment method within the applicable legal timeframe. We may wait until the goods arrive back, or until you provide evidence that they were sent, before issuing the refund. Your bank may need additional time to display it.

Direct exchanges depend on availability. Contact us first. In some cases, the cleanest option is to return the original item and place a new order.

S925 means the metal is 92.5% silver, with the remaining 7.5% normally made from other metals to improve strength. Only products specifically described as S925 sterling silver should be treated as sterling-silver pieces; always check the individual product page.

No, unless a product page explicitly says otherwise. A product described as gold-tone, gold-plated or electroplated has a surface finish over its stated base metal. Plated finishes naturally wear over time, particularly with water, sweat, perfume and chemicals.

Moissanite is a gemstone known for strong brilliance, fire and durability. The moissanite used in modern jewellery is generally lab-created. It is not a diamond, and Zelvani does not sell it as one. Check each product page for the exact stone type and specifications.

No blanket certificate promise applies. A certificate is included only where the product page specifically states that one is supplied with that item.

Many people find sterling silver comfortable, and some products are specifically described as nickel-free or hypoallergenic. Skin sensitivities differ, so this cannot be guaranteed for every person or every product. Check the individual material details and contact us before ordering if you have a known metal allergy.

We do not recommend it. Remove jewellery before showering, swimming, exercising, sleeping or using cleaning products. Chlorine, salt water, sweat, perfume and cosmetics can speed up tarnishing or wear to plated finishes.

Wipe it gently with a clean, soft cloth after wear. Store each piece dry and separately to reduce scratches and tangling. Avoid abrasive cleaners, harsh chemicals and polishing plated pieces aggressively. Follow any product-specific care instructions supplied.

Use our ring-size guide and compare the inside diameter of a ring that already fits the intended finger. Measure at normal room temperature and check the sizing system shown on the product page. If you are between sizes, sizing up is often more comfortable, but the best choice depends on the band width and intended finger.

Open the Ring Size Guide

Zelvani orders include gift-ready presentation, including a jewellery box and gift bag. Packaging may vary slightly by item or order size while keeping the presentation suitable for gifting.

Do not assume separate boxes for a multi-item order. If the pieces are intended as separate gifts, email us before ordering with the product names and quantities. Separate gift boxes are supplied only where we confirm that arrangement.

Yes. Enter the recipient’s complete delivery name, address and Eircode or postcode at checkout. Check every detail carefully; address changes cannot be guaranteed once processing or dispatch has started.

Email contact@zelvani.com immediately with your order number and the requested change. We will try to help, but changes or cancellations cannot be guaranteed once processing or dispatch has started.

Choose an item marked “Ready to dispatch from Ireland” and contact us before ordering if the date is critical. Do not rely on an estimated delivery window for a wedding, birthday or other fixed occasion unless Zelvani confirms the required date in writing.

Check the spam or junk folder and confirm that the email entered at checkout was correct. If the payment appears to have completed but no confirmation arrives, email us with your full name, checkout email and approximate order time. Do not send full card details.

Zelvani is based in County Roscommon, Ireland. Selected products are ready to dispatch from Ireland, while other pieces are supplied through international fulfilment. The route affects the delivery timeframe, so check the product’s delivery information before ordering.