Customer Care

Shipping Policy

We aim to make every Zelvani delivery feel smooth, clear, and gift-ready. Below you’ll find our current shipping information, processing guidance, and delivery notes.

If you have any delivery questions before placing your order, contact contact@zelvani.com.

Order Processing

Orders are usually processed within 1–3 business days unless otherwise stated on the product page or during peak periods. Once your order has been prepared and dispatched, you will receive shipping confirmation where available.

Please note that processing time is separate from delivery time.

Shipping Summary

Processing Time

Typically 1–3 business days before dispatch.

Ireland Delivery

Standard tracked delivery options are available at checkout where applicable.

Delivery Estimates

Delivery estimates are provided for guidance only and are not guaranteed unless explicitly stated.

Tracking

Tracking details are provided when available for your chosen shipping method.

Estimated Delivery

Delivery times may vary depending on destination, courier service, order volume, customs processing, and seasonal demand.

Ireland: estimated delivery timeframe shown at checkout where available.
International orders: delivery times may vary by country and courier route.
Peak periods such as holidays, launches, and promotional events may result in longer handling or transit times.

Shipping Costs

Shipping rates are calculated and shown at checkout based on your order and destination. Free shipping promotions may apply where stated on the website or at checkout.

Tracking Your Order

Where tracking is available, you will receive the relevant tracking information once your order has been dispatched. Please allow a short period for tracking updates to begin appearing after dispatch.

Delivery Delays

While we do our best to keep delivery smooth and predictable, delays can occasionally happen due to circumstances outside our control.

Courier network delays
Weather disruption
Customs clearance
Incorrect or incomplete delivery details
High seasonal demand

Zelvani is not responsible for delays once an order has been handed to the carrier, but we will always try to help where possible.

Incorrect Shipping Details

Please make sure your shipping address and contact details are correct before placing your order. We cannot guarantee changes after an order has been submitted.

If a parcel is delayed, returned, or lost due to incorrect customer-provided delivery details, additional shipping charges may apply.

Lost, Delayed, or Returned Parcels

If your parcel appears delayed, missing, or is returned in transit, please contact contact@zelvani.com and we will review the situation with you.

We may ask for your order number and delivery details so we can investigate as quickly as possible.

Customs & Duties

For orders shipped outside your home country, customs duties, taxes, or import charges may apply depending on your location. These charges, where applicable, are the responsibility of the customer unless clearly stated otherwise.

Returns Related to Shipping

If you need to return an item, please review our Refund & Returns Policy and contact us before sending anything back.

Contact

For any shipping or delivery query, contact contact@zelvani.com.

Please include your full name and order number where possible so we can help faster.