Customer Care

Refund and Returns Policy

We want every Zelvani piece to arrive exactly as expected. If you need to request a return, please contact us first so we can review your request and provide the correct next steps.

Please contact us before sending any item back.
To start a return or report an issue, email contact@zelvani.com with your order number, full name, and reason for the request.

How to Start a Return

Email Us First

Contact contact@zelvani.com with your order number and the reason for your return or refund request.

Approval & Instructions

Once reviewed, we will reply with the next steps and return instructions if your request is approved.

Inspection & Refund

After the item is received and inspected, any approved refund will be issued back to the original payment method.

Items sent back without contacting us first may be delayed or may not be accepted.

Return Eligibility

Items must be returned in their original condition.
Items must be unworn, unused, and free from damage not caused in transit.
Items should be returned with original packaging where possible.
Proof of purchase or order number is required for all return requests.

Non-Returnable Items

Personalised or custom-made items.
Earrings, unless faulty or sent in error.
Items returned in a worn, altered, or damaged condition not caused by a product fault.
Gift cards, where applicable.

Refunds & Returns Summary

Contact First

All return and refund requests must be started by emailing contact@zelvani.com first.

Return Window

Return requests should be made within 14 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged on arrival, or incorrect.

Refund Method

Approved refunds are issued to the original payment method only.

Processing Time

Once the returned item has been received and inspected, approved refunds are typically processed within 3–5 business days.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or if you received the wrong product, please contact contact@zelvani.com as soon as possible.

Please include your order number and clear photos showing the issue so we can review it quickly and arrange an appropriate resolution.

Exchanges

We do not guarantee direct exchanges through the website. If you would like a different item, please contact us first and we will advise on the best option based on availability.

Need Help?

For all return, refund, and order support queries, contact contact@zelvani.com.

To help us assist you faster, please include your full name, order number, and a short description of the issue in your email.